Welcome everybody! Welcome to the 399th episode of the Monetary Advisor Success Podcast!
My visitor on at present’s podcast is Kelli Kiemle. Kelli is the Managing Director of Progress and Shopper Expertise of Halbert Hargrove, an RIA primarily based in Lengthy Seashore, California, that oversees $3.1 billion in property below administration for 750 consumer households.
What’s distinctive about Kelli, although, is how she leads efforts at Halbert Hargrove to take care of the agency’s 4 core values and construct a powerful tradition, even and particularly as their group has grown to 50 workers and, with ongoing growth, is now located throughout 10 workplaces within the western United States (which implies even their in-person workplaces are ‘distant’ and ‘digital’ relative to the management group within the agency’s most important workplace headquarters).
On this episode, we discuss in-depth about how Kelli has labored to develop applications at Halbert Hargrove to take care of communication and robust relationships throughout the agency and its disparate workplaces, together with by holding twice annual in-person conferences at Halbert Hargrove’s headquarters each to debate agency enterprise and to offer alternatives for extra casual social interplay amongst the agency’s otherwise-dispersed workers, how Kelli makes use of weekly, company-wide all-hands conferences very first thing each Monday morning to assessment key firm metrics to extend accountability, and the way Kelli established a compulsory, 2-year formal mentorship program for all new hires to assist them get higher acclimated to the agency’s tradition, and to have an outlet to whom they will ask query and search recommendation as they develop into their function.
We additionally speak about how Kelli has created initiatives that assist solidify Halbert Hargrove’s core values of being fearless, consistently bettering, having enjoyable, and giving again, together with by having workers share not solely their «Gladiator Tales» of fearlessly going to bat for his or her shoppers, but additionally their «Goofs That Give Us Steerage» to mirror on errors that had been made to align to their core worth of continually bettering, how Kelli has aligned her agency’s worker advantages with its core values as effectively, together with by funding instructional alternatives for workers, offering a match for worker charitable donations, and providing youngster care subsidies, and why Kelli finds that her agency’s coverage of providing what it calls limitless «accountable» trip time would not result in workers taking an excessive amount of break day, however as a substitute satirically nonetheless requires her to encourage workers to take extra break day to keep away from potential burnout.
And make sure to take heed to the tip, the place Kelli shares how she has helped improve Halbert Hargrove’s AUM over the $3 billion mark partly by leveraging a public relations agency in addition to native SEO to draw new prospects and elevate their natural progress fee, how Kelli introduced on a gross sales coach to assist her agency’s present advisors get comfy making an attempt to shut extra shoppers (overcoming some preliminary skepticism about how a fiduciary agency might ever have «gross sales coaching»), and why Kelli determined towards pursuing the advisor observe at her personal agency, as a substitute carving out a job centered on progress and consumer expertise that match her strengths in creating and managing advanced firm-wide workflows and juggling many duties directly.
So, whether or not you are taken with studying about sustaining a powerful agency tradition when workplaces are unfold throughout the nation, aligning firm advantages to match these core values, or utilizing third-party advertising and marketing and gross sales teaching companies to drive consumer progress, then we hope you take pleasure in this episode of the Monetary Advisor Success podcast, with Kelli Kiemle.